What should I do if I have questions about the product or if it malfunctions?

We will resolve any issues within 24 hours.

I received a product that seems to be used. What’s going on?

If you have received a product that appears to be used, this may have been an error in the shipping process at AMAZON warehouse, which is beyond our direct control. We will address this issue within 24 hours to ensure your satisfaction.

Why isn’t the curling wand able to pull in hair automatically?

Curling too much hair at once can hinder the wand’s ability to absorb it effectively. If your hair is too wet, it may also be too heavy for a proper grip. Additionally, low airspeed can reduce the wand’s effectiveness in drawing in hair.

Why does the curling wand blow hair away?

This styling tool comes with two air curling wands, one for each side, designed for both inward and outward curls. Using the incorrect wand can prevent it from gripping the hair effectively, leading to it being blown away instead.

Why don’t the curls hold for long?

Using a temperature that’s too low might be the reason. Consider switching to the alternating hot and cold air mode for better curl retention.